Refund Policy

Thank you for choosing trendhlive.com as your platform for providing image resources. We are committed to providing users with high-quality image resources and excellent customer service. If you are not satisfied with the purchased service or image resources, we provide you with a flexible refund policy. Please carefully read the following terms to understand how to apply for a refund:

1. Refund conditions
   We offer refunds in the following situations:

Duplicate purchase: If the same product is purchased repeatedly due to technical issues or user error, you can apply for a refund.
Resource download issue: If you are unable to successfully download the purchased images due to website malfunction or resource file issues, please contact us promptly. After verification, we will provide corresponding refunds or assist in resolving the issue.
Mistaken purchase or unused: If the image resources you purchased are not downloaded or used after purchase, you can apply for a refund within 7 days of purchase.

2. Non refundable situations
   We do not offer refunds for the following situations:

Downloaded or used resources: As image resources are digital products, once downloaded or used, it is considered that the product has been delivered and cannot be refunded.
User preference: If the image resources match the description of the website but do not meet the user’s personal aesthetic or expectations, refunds will not be accepted.
Partial use of subscription plan: For subscription plans, partial refunds cannot be processed for the used portion.

3. Refund process
   Application time: Please submit a refund request within 7 days after purchase, provided that the refund conditions are met. Overdue will no longer be accepted.
   Application steps:
   Please contact our customer service team through our customer service page or email to provide the order number, purchase date, and problem description.
   We will review and process your request within 3-5 working days after receiving it.
   The refund will be returned through the original payment method you used at the time of payment, and the specific time of receipt may vary depending on the bank or payment platform.
4. Contact us
   If you have any questions about our refund policy or need further assistance, please feel free to contact us at any time. We are always committed to ensuring your satisfaction and providing you with high-quality image resources and service experience.

Thank you for your support and trust in trendhlive.com!